Empowerment Specialists are responsible for creating a warm and welcoming environment where every guest and attendee feels valued and supported. They welcome people after service  and engage them in meaningful conversations, and help individuals identify their next steps in faith and involvement at Heartland. The team provides guidance on opportunities like groups, serving, and events, offers prayer and encouragement when needed, and ensures follow-up so no one feels overlooked. Above all, the Connection Team models the heart and values of Heartland, fostering a culture of hospitality, growth, and belonging.